Returns & Refunds

• Original email/name you used when purchasing
• Proof of purchase (order number)
• Detailed description of the "fault" and "damage" of the item
• Video evidence of the fault/defect of the product

• Yes, if your order does not arrive within 30 days you will be eligible for a full refund.
  We feel that no customer should wait more than 30 days for their online
  purchase, regardless of who's fault.

- Returns

• To be eligible for a return, the product(s) must be in their original packaging, along with all included accessories, in new condition, and must not be damaged in any way during the time that the item is in the customer's possession.

• Additional non-returnable items: Gift cards

• If you are not satisfied with your purchase, please get in touch with our
  care team at support@deyecare.com and they will provide you with
  instructions to return your order.

- Important Notes Before Your Return:

• We have received plenty of returns from customers that have been marked as unsellable and in those situations we are unable to process any refunds.
• If the case or product is damaged in any way, please do not return
  your massager as it will be marked unsellable and you will not be
  able to receive a refund for your order.
• If marked unsellable, we are unable to ship the return back to you
  as it will be taken off our inventory & is no longer available.
• You will be responsible for paying for your own shipping costs for
  returning your item. Shipping costs are non-refundable.
• Please make sure the massager does not have any signs of use and
  all package contents that originally came with your order are
  included when you return your package. (box, manual,
  charging cable & a clean massager with no fingerprints, hairs etc.).
• If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

• if you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received your refund yet, please contact us at support@deyecare.com

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@deyecare.com for further instructions.

• Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).

• DeyeCare is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, DeyeCare will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we can not be responsible for lost packages due to incorrect address.